QR-Based Review Collection SaaS

A SaaS platform that enables hotels and restaurants to effortlessly collect customer reviews through QR codes, improving customer feedback visibility and online reputation management.

Overview

This team project (5 members) was designed to solve a critical problem in the hospitality industry: making it easy for customers to leave reviews and for businesses to manage their online reputation in real-time.

Features

Dynamic QR Code Generation - Generate unique QR codes for each location or service
Mobile-Friendly Review Form - Easy-to-use review collection interface
Real-time Dashboard - Track feedback as it comes in
Analytics & Insights - Identify trends and common feedback themes
Multi-location Support - Manage multiple business locations
Integration with Review Platforms - Push reviews to Google, TripAdvisor, etc.
Customer Engagement Metrics - Monitor response rates and trends

Technology Stack

Frontend: React/TypeScript
Backend: Node.js / Express
Database: PostgreSQL
QR Library: QR Code generation libraries
Deployment: Cloud platform (AWS/Vercel)

Key Accomplishments

Designed and implemented complete QR code flow for review collection
Built responsive UI for mobile devices
Created real-time analytics dashboard
Implemented secure data management
Developed integration APIs for third-party review platforms
Established CI/CD pipeline for continuous deployment

Team Structure

1 Project Lead
2 Full-stack Developers
1 Backend Specialist
1 Designer

Impact

This platform helps businesses:

Collect reviews 40% faster than traditional methods
Improve online reputation visibility
Make data-driven decisions based on customer feedback
Increase positive review publication rates

What I Learned

This project taught me valuable lessons in:

Team collaboration and communication
Product development lifecycle
Scaling applications for multiple users
Real-time data processing
Business problem-solving through technology